Customer satisfaction and business performance: a firm-level analysis
Earl Naumann is Professor of Marketing in the School of Business and Management at the American University of Sharjah, United Arab Emirates.
Featured in the Journal of Services Marketing, their artic...
A sample of 194 Administrative Assistants from 100 different firms and institutions were used to identify behavioral stances that are not readily visible (i.e., secrets). The Administrative Assistant ...
Algorithmic Trading: Need for regulations - Prof. Venky Panchagagesan
This video, part of a series of videos on the research undertaken by the faculty at IIMB, features Prof. Venky Panchapagesan, as he discusses the paradigm shift in the trading world from floor-based t...
Mansour Javidan: What is the Global Mindset? - Global Matters
Dr. Mansour Javidan, director of Najafi Global Mindset Institute at Thunderbird School of Global Management, visited his alma mater on November 20, 2013 to discuss the concept of 'global mindset' at t...
SMJ Video Abstract - Haans, Pieters, & He - U-shaped curves
Richard Haans, Constant Pieters, and Zi-Lin He discuss issues in theorizing and testing U-shaped relationships in strategy research, based on SMJ article. Too much can be as bad as too little. Many re...
Managing industrial service offerings in global business markets
Despite the increased focus on industrial services in manufacturing companies, little research to date has focused on understanding the roles of local and central organizations in global service manag...
Rethinking the Harvard Business School Case Method of Teaching
This video is an introduction to an article by Bridgman, Cummings & McLaughlin "Restating the Case: How Revisiting the Development of the Case Method Can Help Us Think Differently About the F...
Carlos Torelli: What is Cultural Equity? - Global Matters
What is cultural equity and what must marketers understand about the cultural meaning of their brand?
Carlson School of Management Associate Professor of Marketing Carlos Torelli is the author of Glo...
Senior management leadership, social support, job design and stressor-to-strain relationships
Senior management leadership, social support, job design and stressor-to-strain relationships. The study argues in favour of effective senior management leadership of hospitals, as well as ensuring ad...
Professor Research: Dr. Jason Smith, Corporate Finance Research
Jason Smith, assistant professor, recently won the 2012 Jensen Prize (Second Prize) for a paper published in the Journal of Financial Economics. Here, he talks of his research....
Chasing value offerings through green supply chain innovation
Chasing value offerings through green supply chain innovation. This research provides a case that visualizes how value offerings along a food supply chain can be chased through green supply chain inno...
GSJ Video Abstract - Stefano Elia with Federico Caniato, Davide Luzzine, & Lucia Piscitello.
The paper examines how governance of global sourcing of services affects service quality and costs. GSJ Video Abstract - Stefano Elia with Federico Caniato, Davide Luzzine, & Lucia Piscitello....
This video introduces some of the ideas developed in the book A New History of Management published by Cambridge University Press. Find out more at www.cambridge.org/historyofmanagement
Authors: Steph...
