Support Page

Trouble logging into your account?

If you are having trouble logging into your account, try refreshing (or reloading) your browser and then returning to the Login page.

Forgot your password?

If you forgot your password, click the link on the login page and we will email you an updated password. Just follow the link in the email and then use the new password.

Want to "Like" or "Repin" a video abstract?

To "Like" or "Repin" a video abstract you must first create an account.  Once you have created an account, you can "Like" or "Repin" any video abstract by clicking on the button at the top of the video box (which appears when you scroll over any video image). 

Having trouble pinning a video?

You can pin a video from most any Web page as long as there is an image on the page with the video (though it does not have to be an image taken from the video).  To pin videos you enter the Web page address (URL) using the "Share a Video" menu option. You must have an account with WeShareScience in order to pin videos. We do not currently take video uploads, but you can upload your video to YouTube or Vimeo, and easily pin it to WeShareScience.

Having trouble pinning a YouTube video on an iPad or tablet?

On an iPad or tablet you may be getting YouTube's mobile page ( To get to a Web page address (URL) that can be pinned to WeShareScience, click on the menu icon (three parallel bars) and then scroll down to the Desktop option.  You will then be taken to the desktop version of YouTube ( and from here you can copy-n-paste the URL and use the "Share a Video" menu option in WeSharescience to pin the video to your notebook.

Trouble viewing a video?

Video pins from most popular sites (such as YouTube and Vimeo) have a "play" icon in the middle of the pin image. When you click on the "play" icon the video should pop-up and start playing.  If no "play" button is visible on the pin image, then you must click on the image again in the pop-up window to open the webpage where the video is hosted.

Getting a "No Data Received" or "Server Reset" message?

To reduce the chances of Spammers posting unwanted items to our site we have the database security set to limit the number of changes a user can make to the database in a 90 second period.  If you exceed that limit of activity you will receive one of the above messages (depending on your browser) and have to wait another 90 seconds before accessing the site again.  We realize that this is an inconvenience at times but keeping spammers out of the site is also a high priority.  In the future we hope to have a better security option.

Linking your notebook to a category?

When you have created a notebook you can link it to a category (i.e., discipline or topic) by going to My Notebooks and then selecting Edit for the desired notebook to link.

Not seeing your Facebook friends?

First you have to link your We Share Science account with your Facebook account in order to see your friends listed on the Find Friends page. You can do this quickly and securely on the Settings page. If you still do not see your friends listed, try logging in through Facebook on the Login page, and then your Facebook friends should show up.

Not able to create slides for your video abstract?

The slide creator tool works with the newest versions of browsers, so check to verify that you have the latest version of your browser installed.

Not able to record your video abstract narration?

The tool used to record video abstracts requires the newest version of Java, which is unfortunately not supported by the Chrome browser. If you are using the Chrome browser, please select an alternative browser (Firefox, Opera, Safari, or the latest release of Internet Explorer) and it should work properly.

Should I use a Creative Commons License?

Yes. We Share Science prefers for you to use the Creative Commons Attribution License rather than the Standard YouTube License for content that you create and pin to the site.  To update your YouTube video to the Creative Commons License you can...

1. Go to your YouTube account and click on your user name in the top right hand corner of the screen
2. Click on Video Manager
3. Press Edit on the video you would like to change the license of
4. Click on Advanced Settings
5. Change the License and rights ownership to Create Commons Attribution
6. Click Save changes (in the bottom right hand corner)

Does pinning a video violate copyright?

We Share Science is a place to share original videos (and images) related to research.  It is not appropriate to pin movies, music videos, and other materials that clearly belong to others and do not fit with the intent of the website. Likewise, video or other content that violates the intellectual property rights of others will be be removed. When you pin a video (or image) to We Share Science it only creates a link to the original and does not actually copy or alter the original. We Share Science respects the copyright, trademark, and intellectual property rights of others and expects its users to do the same. Please see the Terms of Use for additional information.

How do I use chat?

Click on the user’s name to start a chat. A small window will appear where you can type in your message and hit enter to send it.  You will also view replies in this window.

What if my list of other online users gets too long?

WeShareScience offer a chat feature where you can talk with other users that you are following.  These users will appear in the lower right hand corner of your screen when you are logged on.  If the list of other online users gets to be too long, you can minimize the list by clicking on the title bar.

I don't see my discipline or research topic in the menu?

Our menu options try to offer a primary list of disciplines and cross-disciplinary research topics, with specific sub-discipline topics being created by the users as Notebooks.  For example, within the discipline of Psychology users can create Notebooks for behavioral psychology and clinical psychology research. Notebooks can then be linked (through the My Notebooks > Edits tool) to a discipline.   That being said, we have likely missed several disciplines and cross-disciplinary topics that should be listed in the menu.  If you want to suggest a discipline or cross-disciplinary research topic for the menu, please contact us to let us know and we will see about adding it to the list.   

Coming soon!

More support options are coming soon.  If we do not address the trouble you are having here, please email us at [email protected].